Corrections & Dispute Handling
Why some records are immutable and how corrections are handled.
Why records lock after completion
Completed jobs, safety artefacts, and ledger entries are locked to preserve audit integrity. This prevents silent changes and protects contractors and customers during disputes.
How corrections work
- Corrections are made through append-only adjustments or follow-up records.
- Original records remain visible for audit and dispute resolution.
- All adjustments are timestamped and attributed to a user role.
What to do if something is wrong
If a job needs correction after completion, contact support and include the job ID and a brief description of the issue. We will guide you through the proper adjustment path.