For customers
Aviaur is a record‑first way to manage property maintenance. It does not employ contractors and it does not choose who you hire. It provides one shared job record so you can see what was requested, what was approved, what changed, and what was completed.
Why customers use Aviaur
Maintenance often breaks down because approvals are unclear and records are scattered. When work is managed by email or texts, it’s difficult to reconstruct what happened later. Aviaur solves this by keeping the entire job lifecycle in one place: requests, quotes or charge‑up approvals, variations, messages, safety documentation, and completion snapshots.
It’s also exhausting ringing around multiple companies just to find someone available this week, not next month. Aviaur is designed to reduce that back‑and‑forth by routing requests toward contractors who are available and already working nearby, so booking happens faster without losing visibility or control.
Approvals and variations are explicit
If work changes after the initial request — for example, a new issue is discovered — that change is recorded as a variation before the extra work proceeds. This protects you from unexpected invoices and protects the contractor from disputes about what was agreed. The approval record stays attached to the job, so you always have a clear paper trail.
Safety and responsibility
Aviaur records safety documentation (including digital JHAs where required) inside the job record. This does not replace legal responsibility. Contractors remain responsible for licensing and working within scope. Customers remain responsible for accurate site information and disclosure of known hazards. The system makes those responsibilities visible and keeps the evidence together.
Completion snapshots you can trust
When a job is completed, Aviaur creates a completion snapshot. This captures the final scope, approved variations, and any attached evidence. Some records become immutable after completion to preserve audit integrity. If a correction is needed, it is recorded as an append‑only adjustment rather than a silent edit. That means your record remains reliable years later.
Payments and fees
Where enabled, payments run through approved third‑party providers. Aviaur does not set contractor rates and does not interfere with agreed pricing. If a platform fee applies for a flow, it is disclosed clearly in that flow. Aviaur is a facilitator, not a seller of services.
What Aviaur is not
Aviaur is not a marketplace and it does not employ contractors. It does not decide who you hire. It does not replace licensing or insurance obligations. It provides a clear workflow and a durable record so the work is easier to manage and easier to defend later.
Join the beta
If you want property maintenance handled with clear approvals and reliable records, the beta is open. We are prioritising people who want a structured, record‑first process rather than ad‑hoc messaging.